We aim to provide you with the best shopping experience, and we understand that sometimes plans change. Below is our cancellation and refund policy:
Cancellation Policy
- Orders can be canceled only before they are shipped.
- To cancel an order, contact our customer service team at [email address] or via phone within 24 hours of placing the order.
- Once an order is shipped, it cannot be canceled.
Refund Policy
- We offer a 5-day refund for eligible items if they are unused, unworn, and in their original condition.
- Refunds will only be issued to the original payment method.
- Sale items, custom-made products, and products that have been used or altered cannot be refunded.
How to Request a Refund
- Contact our customer service team to initiate the refund process.
- Return the product in its original packaging along with the receipt or order confirmation.
- Refunds will be processed once the returned item is inspected, typically within 7-10 business days.